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Privacy Policy

Our Commitment to Privacy

Your privacy is of the utmost importance to Tortoise Group. We never provide or sell your information to third parties or reveal it on our web site. This Privacy Policy was developed because of our commitment to provide the highest-quality products and services combined with the highest level of integrity in dealing with our customers. The Policy is designed to help you understand how we collect, use and protect personal information provided to us and to help you make informed decisions when using our website.

What Information Do We Collect?

When you visit our website you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose to Provide

If you choose to purchase products or services from our Site, you will need to give personal information for shipping purposes. For example, you may need to provide name, shipping address, email address, home and business phone numbers, as well as other personal information. Credit card information will be collected through a biller and will not be recorded by our site.

Email Information

If you choose to correspond with us via email, we may retain and archive the content of your email messages in conjunction with your email address and our responses. We employ the same protections for electronic communications that we use in the maintenance of information received by other means such as telephone or mail.

Web Site Use Information

Like most other commercial websites, Tortoise Group utilizes a standard technology called “cookies” and webserver logs to collect and analyze information on how our Web site is used. Information gathered through cookies and web server logs may include the date and time of visits, specific pages viewed, amount of time spent at our website, and the websites visited just before and just after visiting our website. This information is collected solely on an aggregate basis and is never associated with you as an individual.

Information about Cookies

Cookies are a feature within a webbrowser software that allows a webserver to recognize the computer used to access a website. They are small bits of data that are stored by your browser on your computer. Cookies “remember” what information you access on one webpage to simplify further interactions with our website by the same user or to streamline the your interactions on related webpages. Cookies make it easier for a user to move from webpage to webpage and to complete commercial transactions over the internet and are designed to make your online experience more personalized.

How Do We Use Information We Collect from Cookies?

We use website browser software tools such as cookies and webserver logs to gather information about our users’ browsing activities to improve our site and better serve our clients. This information helps us design our site in the most user-friendly manner possible and to constantly improve our site meet our client’s needs.

Cookies also help us gather critical business and technical statistics. Cookies allow us to trace the paths followed by users to our website and as they move from one page to another within our website. Webserver logs enable us to count how many people visit. We do not use these technologies to obtain your individual email address or any personally identifying information about you.

How Do We Secure The Transmission of Your Information?

When you send confidential personal credit card information to a biller through our site, a secure server encrypts all information you input before it is sent. Standard email that you send to us may not be secure.

Do We Disclose Information to Outside Parties?

As authorized by the Board of Directors on a case-by-case basis, names may be provided for research, advocacy, or other similar purposes but not for promotion, sales, or solicitation.

Legally Compelled Disclosure of Information

We may disclose information when legally compelled to do so. This may occur when we believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the policies and practices employed by websites linked to or from our site. Please remember that when you use a link to go from our site to another, our Privacy Policy is no longer in effect. Your browsing and interaction on any other site is subject to that site’s own policies and procedures.

Your Consent

By using our site you consent to our collection and use of your personal information as described in this Privacy Policy. If and when we change our privacy policies and procedures, we will post the changes on our site to keep you informed of specifically what information we collect, how we use it and under what circumstances we may disclose it.

These links will be available on the Payment Page

Paying for Your Order

You may pay for your order with a debit card or major credit card, by using PayPal, Stripe or Square, which accept Visa®, MasterCard®, American Express® and Discover® Card, and debit cards with a MasterCard® or Visa® logo. The biller will debit your account at the time orders are placed. How the biller charges your credit/debit card or checking account is at the sole discretion of the biller.


All orders placed on this Site are subject to product availability and will be shipped within 48 hours. In the rare event that your order doesn’t arrive, we must receive notification of lost items via email and/or phone within thirty (30) days of receipt of the shipping confirmation email.


You may return unused items sold through the website within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Tortoise Food may not be returned.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Contact Us

Telephone: (702) 458-8382


Write to:
Tortoise Group
PO Box 33866
Las Vegas, NV 89133-3866
Attn: Sales Department